Refund policy

Can the order details be changed after completion?

To make any changes to your order after it has been completed, we will cancel the current order and will make a new order with the required changes within a period not exceeding 4 days from the date of making the order.

Can I cancel my order?

Yes, you only need to contact us within a period not exceeding 4 days from the date of placing the order, through: Customer Service (Customer Service Number 01212220022) or our pages on Facebook and Instagram or send an email to customers@chichomz.com in the event that the order is paid Upfront, your deposit will be refunded through the original payment method.

If the order is cancelled after 4 days, the advance payment may be deducted to compensate for the damage caused by the start of manufacturing the product.

Some products may differ in the type and shape of the accessories attached to them from the image on the website according to their availability in the Egyptian market. This does not prevent their quality and being free from any defects that prevent the use of this product.

Some products such as carpets may differ from the image shown on the website slightly due to the lighting conditions that were used when the product was photographed.

The product is examined by the customer before the delivery representative leaves. Receipt of the product is considered an implicit acknowledgment of approval and that it is free from any technical defects that prevent the use of the product intended for it.

If not previewed at the time of receipt, please note that
You have 3 days from the date of receipt to inspect the product and ensure that it conforms to the required specifications.

A video showing the unpacking process from the first moment (to be able to help you if there is any defect in the product when you review it) is required.

Do I get charged when I make a return, or do I get a full refund? We do our best to deliver the best possible quality to your home, which is why manufacturers manufacture your product on demand. The product you receive is specifically designed to fit your needs and can only be returned if it is damaged or not as specified.

If you request a return of your product due to damage or mismatching content, you will receive a full refund for your order. In the event that a product is returned without manufacturing defects, the customer will bear 15% of the product price in addition to the actual shipping cost of the product.

Conditions for returning products:

  • We encourage you to examine the product upon delivery and refuse to receive it in the absence of any damage or mismatch between it and your order.
  • You can return your product if it is found to be defective within 14 days from the date of delivery if it is in the original condition of receipt and has not been used in If any damage occurs due to shipping, please contact us through the previously mentioned official communication channels within 24 hours of delivery to report it.
  • Please take at least 3 photos of the damage and send them with your return request.
  • In the event that you change your mind, you may return the product within 14 days of the delivery date only if the product accessories are complete, in the original packaging, and the product is in its original condition.
  • (It does not apply to furniture and decoration products manufactured to order).You can report missing parts
  • Steps to return products:
  • If you believe that during the time of delivery the product was not as stipulated in the contract and there are total defects that prevent its use, you must contact us immediately through our communication channels or chat with us directly via the feature on our website and provide product detailsand damages sustained by him.
  • In the event that there are minor defects that do not hinder the use of the product for the purpose for which it is intended, we bear the cost of repairing or replacing the damaged part within an acceptable period.
  • You must return the product or hand it over to the shipping company that we send to your home.
  • We will carefully examine the returned Product and notify you via email within a reasonable period of seven working days from the date the Product was returned if the Product can be exchanged or whether you are entitled to a refund (as applicable).
  • Payment or exchange of the item is made as soon as possible (it may last from 7-10 working days) after the date we send the email confirming that the process of refunding or exchanging the product is proceeding.
  • If a defect or damage that prevents the product from being used for its intended purpose is confirmed in the returned products, we will give you a full refund including the fees paid by you for delivery and return.
  • Refunds will be made using the same payment method as the purchase, unless otherwise agreed.
  • In the case of returning the prepaid product via Visa (in the absence of a defect in the product) or cancelling the order, the customer shall bear 3% of the value of the administrative expenses in the event of returning the product paid via Value (in the absence of a defect in the product) or cancelling the order, the customer shall bear 5% of administrative expenses
  • Our return policy is consistent with the Consumer Protection Policy.
  • We provide installation service for all products except for the following self-installation products for example: Shelves TV Units Bathroom Storage Units Tableaus Wall Clocks Decorative Shelves